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You get some great exclusives as a member
of the Virgin Media family…

Upgrade to our flexible 4G Pay Monthly plans to enjoy loads of fantastic features

  • Get fast 4G as standard on all our new flexible Pay Monthly plans
  • Keep your unused data to enjoy next month with Data Rollover
  • Message and tweet data-free with WhatsApp, Facebook Messenger and Twitter
  • Change up or down our flexible plans each month
  • Get a new phone and plan delivered from just £9.50 a month

Make unlimited calls between Virgin Mobile phones

If you have Virgin TV or Broadband, we'll treat you to free unlimited calls to other Virgin Mobile phones. That's just one way we're helping you stay connected.

Bear in mind that your unlimited calls only last 60 minutes at a time. If they last longer than that, you may be charged. But - don't worry... Simply hang up and redial before the hour’s up and you can continue chatting for free.

AVAILABLE TO VIRGIN TV AND BROADBAND CUSTOMERS ONLY

Make unlimited weekend calls to Virgin Mobile phones from your Virgin home phone

Got Virgin Talk Weekends? Any weekend calls you make to Virgin Mobile phones from your landline phone will be free of charge, so you can easily stay in touch.

Your unlimited calls only last 60 minutes at a time. If they last longer than that you may be charged. But don’t worry… Simply hang up and redial before the hour’s up and you can continue chatting for free!

AVAILABLE TO VIRGIN HOME PHONE CUSTOMERS ONLY

VM Internet Security

Get unlimited online protection for all your devices with Virgin Media Internet Security

We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. You’ll pay nothing for 3 months then just £3 a month (or £30 a year). So you can kick back and enjoy yourself, knowing somebody’s got your back.

Find out more about F-Secure with Virgin Mobile >

We've got even more benefits you could enjoy

Free WiFi on your mobile at 3.5 million+ hotspots across the UK

Airports, cafes, restaurants, shops, the London Underground – get online on your mobile with free WiFi at over 3.5 million locations, courtesy of Virgin Media and The Cloud. And as WiFi doesn’t use your monthly mobile data, your data allowance will last longer.

Hello sunshine. Bye-bye EU roaming charges

With Roam Like Home, you can use your mobile plan’s inclusive texts, minutes and data wherever you go in the EU. Don’t have an allowance? No worries – you’ll still pay no more than back home (subject to our fair usage policy). Plus, we’ll cap your data roaming usage at £52.70 (including VAT), which means no nasty surprises in your bill.

Our flexible Pay Monthly plans come with benefits you can't
get in one place anywhere else

The Virgin Mobile app

Stay in control of Your Account on the move with the Virgin Mobile app

  • Check your allowances, keep an eye on your usage and even change your plan, all from the palm of your hand
  • Endlessly running out of data? Our nifty add-ons will keep you connected until your new allowances kick in
  • Make bill shock a thing of the past. Add a safety net to your plan and take control of how much you spend outside your normal monthly allowances
  • Use the Virgin Mobile app to chat to our customer care agents and get any issues you’re having resolved in real time. Our agents are available every day.

Spending Caps

Take control of how much extra you spend outside your mobile plan’s allowance with our new Spending Caps. Call it a little safety net, for extra peace of mind.

  • Choose exactly how much you’d like to spend outside your plan
  • Quickly set a spending cap for calls, texts and data outside your allowance
  • Set spending caps for you and everyone in your household (if you’re the main account holder)

Message on WhatsApp and Facebook Messenger without using up your data

  • Message and share pics and video without eating into your data allowance
  • Stay in contact with your nearest and dearest without using up data
  • Comes as standard on all Pay Monthly phones and SIMs
  • Just one more way to save data for the things you love
4G CUSTOMERS ONLY

Use WhatsApp and Facebook Messenger in the UK to message your nearest and dearest wherever they are in the world

Wherever you’ve got data coverage in the UK, you can use WhatsApp and Facebook Messenger to message and share pictures or videos with your nearest and dearest – even if they’re abroad.

There’s no catch and nothing to pay – because free WhatsApp and Facebook Messenger comes with your new 4G Pay Monthly plan as standard. And as sending messages and sharing pics and video through WhatsApp and Facebook Messenger won't use up your data allowance, you save even more data for the things you love.

Keep your unused data to use next month with Data Rollover

  • Keep your unused data to enjoy next month with Data Rollover
  • This helps you avoid wasting precious data you’ve paid for
  • It also leaves you with more data for next month’s adventures
  • Comes as standard on all 4G Pay Monthly phones and SIMs
4G CUSTOMERS ONLY

Data Rollover couldn't be simpler. Here's how it works.

Any data you don’t use this month gets added to next month’s data.
You’ll use up this rolled-over data before you start eating your regular data, so nothing will go to waste.


Only unused data from this month can be rolled into next month.
If you’ve got data left over from your previous month, make sure you use it up to get the maximum benefit.

Move up and down our flexible Pay Monthly plans to get more or spend less

  • We give you the freedom to change your plan each month
  • Move up to enjoy more minutes and data
  • Move down to reduce your monthly cost
  • Available on all Pay Monthly phones and SIMs

AVAILABLE TO ALL PAY MONTHLY CUSTOMERS

Move up plans to get more minutes and data, or move down plans to reduce your monthly cost

We let you move up plans once a month, even if you’re on a 24 month contract, so you can start getting the most out of your phone once again with more minutes and data.

And because we want you to get the most out of your mobile, we won’t keep you locked to an expensive plan when you’re not using all its minutes and data. This means you’re free to move down to a cheaper Pay Monthly plan once a month, which could save you a packet.

Enjoy the freedom to upgrade to a new phone before your contract ends

  • Our Trade Up scheme lets you upgrade your phone earlier. It’s available to all our Pay Monthly customers, whether you have a Freestyle contract or a Classic contract.
  • It lets you upgrade your phone, from as early as 12 months into your 24 or 36 month contract, by using the value of your old phone to help with the cost.
  • If you love always having the latest smartphone, it’s perfect.

Freestyle early upgrades

Say ‘bye-bye’ to your old phone and a cheeky ‘hello’ to a new one by simply paying off the remaining cost of your Freestyle contract’s 24 or 36 month phone plan.

Freestyle Trade Up gives you another way to upgrade early by letting you send us your old phone to help pay off the cost remaining on your previous Freestyle phone plan.

*Freestyle Contracts are based on a 24 or 36 month Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset.

Classic early upgrades

Classic contracts also let you cheekily upgrade to a new phone from as early as 12 months into your 24 month contract and you can even trade in your phone to help with the cost while enjoying your shiny new phone, with Classic Trade Up.

We’ve got you covered with Virgin Media Protect

Get a replacement phone the very next day if yours is lost, stolen, damaged, or broken*.

We offer worldwide protection against:
  • Loss
  • Theft (including if your phone was unattended when it was stolen)
  • Accidental damage (including cracked screens and liquid damage)
  • Malicious damage (caused by someone who doesn’t have permission to use your phone)
  • Use by family and friends
  • Out of warranty breakdown
*Next day delivery applies to claims accepted before 8.30pm Monday to Friday and 2.30pm at weekends (excludes bank holidays) - in mainland Great Britain only. Exclusions, conditions and excess fees apply, for full details please refer to the terms and conditions. The insurer is WDP Insurance Limited.

We've got even more benefits you could enjoy

Free WiFi on your mobile at 3.5 million+ hotspots across the UK

Airports, cafes, restaurants, shops, the London Underground – get online on your mobile with free WiFi at over 3.5 million locations, courtesy of Virgin Media and The Cloud. And as WiFi doesn’t use your monthly mobile data, your data allowance will last longer.

Hello sunshine. Bye-bye EU roaming charges

With Roam Like Home, you can use your mobile plan’s inclusive texts, minutes and data wherever you go in the EU. Don’t have an allowance? No worries – you’ll still pay no more than back home (subject to our fair usage policy). Plus, we’ll cap your data roaming usage at £52.70 (including VAT), which means no nasty surprises in your bill.

You’ll love being a part of
Virgin Mobile

Enjoy fast 4G as standard on all our new flexible Pay Monthly plans

  • SIM Only plans start from just £6 a month
  • Get a phone and plan from just £9.50 a month
  • Data allowances up to a whopping 20GB
  • Move up and down plans to find the best for you
4G CUSTOMERS ONLY

Our 4G speeds turn your Virgin Mobile phone into a pocket rocket

Whether you’re browsing, streaming, gaming, chatting or simply finding your way to the pub, life’s speedier with 4G on Virgin Mobile.

We give you our top possible 4G speeds morning, noon and night, so you'll always have the speed you need for your whole data allowance.

Virgin Mobile brings 4G coverage to 99% of the UK population

  • 99% UK population coverage – and not just in towns and cities
  • Get a great online experience and stay connected in more places with fewer dropped calls

AVAILABLE TO 3G & 4G CUSTOMERS

vowifi

Virgin Media WiFi Calling

Switch on Virgin Media WiFi Calling and you can keep calling and texting your loved ones from anywhere there’s WiFi. Whether you’re ringing someone from home, in the pub, in the office or anywhere else with a WiFi connection, your phone will choose WiFi Calling, at no extra cost. Perfect when our 99% population coverage doesn’t quite hit the spot.

  • No change to your monthly bill – WiFi calls and texts come out of your monthly allowance
  • No need to download an app – simply activate WiFi Calling in your phone’s settings


Find out more about WiFi Calling

Connect App

Take control of your WiFi with the Virgin Media Connect app

  • The Connect app automatically connects you to millions of WiFi hotspots around the world – and it’s free to download and use
  • Using our WiFi hotspots will save your mobile data
  • Exclusive to Virgin Media customers

Explore the Connect app

Download the Virgin Media Connect app

  

Focus on your tan, not your mobile data plan, by using Virgin Mobile abroad

  • Use your Virgin Mobile phone in over 170 countries
  • Use your UK minutes, texts and data in the EU at no extra cost
  • Pay no more for roaming in the EU than you would in the UK
  • Data caps help you stay in control of your data usage
  • If you’re travelling outside the EU, you won’t be able to use your UK allowances

AVAILABLE TO 3G & 4G CUSTOMERS

Happier travels. Now you can use your mobile in the EU at no extra cost.

With Roam Like Home, you can use your mobile wherever you go in the EU and pay no more for your texts, data and minutes than you would in the UK (subject to our fair usage policy). Which means whether it’s a city break, a ski adventure or a well-deserved beach holiday, you’ll be able to call, message and send your smug selfies home without a worry.

On top of this, you’ll pay nothing extra for calling and messaging other mobiles and home phones in the EU. And if you go over your allowances, run out of credit or need a bit more data, you’ll still pay no more for extra minutes, texts and data than you would back home.

Plus, we think post-trip blues are bad enough without nasty surprises lurking in your mobile bill. That’s why we’ll cap your data roaming usage at £52.70 (including VAT) unless you tell us otherwise.

Outside the EU

If you’re travelling outside the EU, you won’t be able to use your UK allowances. If you use your mobile data outside of the EU you will be charged up to £12.50 per Megabyte, depending on the country you’re in. For more information, including calls and text message charges visit Roaming Costs.

roaming outside the EU

Upgrade to 4G and keep your number

  • We make it easy to keep your mobile number when you upgrade to 4G
  • We’ll send you a new 4G SIM for your phone
  • Switch to 4G whenever you like – it's quick and easy

We won't switch your number when you upgrade to a flexible 4G Pay Monthly plan

When you upgrade to one of our flexible 4G Pay Monthly plans you keep your number – you don't have to do a thing! And once you've upgraded you can start enjoying all the amazing benefits that come with being a Virgin Mobile customer on our excellent 4G plans.

We've got even more benefits you could enjoy

Keep your unused data to use next month with Data Rollover

Allowances about to refresh? Keep your unused data for next month with Data Rollover. Any data you don’t use this month gets added to next month’s data allowance. And we handle the whole process for you, so you don’t have to do a thing!

Enjoy the freedom to upgrade to a new phone before your contract ends

Because of this you can say ‘bye-bye’ to your old phone and give a cheeky 'hello' to a new one by simply paying off the remaining cost of your old phone’s plan.

Upgrading is easy

Upgrade to a new phone & flexible Pay Monthly plan to enjoy loads of fantastic features

  • Get fast 4G as standard on all our new flexible Pay Monthly plans
  • Keep your unused data to enjoy next month with Data Rollover
  • Message and tweet data-free with WhatsApp, Facebook Messenger and Twitter
  • Change up or down our flexible plans each month
  • Get a new phone and plan delivered from just £9.50 a month

Here’s how to upgrade online to a new phone & flexible 4G Pay Monthly plan

Upgrading couldn’t be easier. Just follow these three simple steps and you’ll soon be living the high life with your new phone and plan.

Step 1

Press the button, choose a new
phone & select a 4G plan

Step 2

Add your selection to your basket and tell us you’re an existing Virgin Mobile customer

Step 3

Head to the checkout and your new phone & plan could be with you as soon as tomorrow

Just looking to get 4G by changing your plan to Pay Monthly?

No problem! We give you the freedom to move up and down plans once a month – even if you’re on a 24 month contract. If you’re happy with your phone and just want 4G, move to one of our new Pay Monthly plans today and we’ll send you a 4G SIM, and soon your phone will be a pocket rocket!

Change my plan >

Trade Up: Another handy way to upgrade

  • Out with the old, in with the new! Our Trade Up scheme lets you upgrade your phone by using the value of your old phone to help with the cost.
  • It’s available to all our Pay Monthly customers, whether you have a Freestyle contract or a Classic contract.
  • You can upgrade from as early as 12 months into your 24 or 36 month contract.
  • If you love always having the latest smartphone, it’s perfect.

Freestyle Trade Up

Gives Freestyle customers another way to upgrade early by letting you send us your old phone to help pay off the cost remaining on your previous 24 or 36 month Freestyle phone plan.

*Freestyle Contracts are based on a 24 or 36 month Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset.

ONLY AVAILABLE TO EXISTING FREESTYLE CUSTOMERS

Classic Trade Up

Gives Classic customers the freedom to upgrade early by using the value of your old phone to help with the cost.

ONLY AVAILABLE TO EXISTING CLASSIC CUSTOMERS

Show me how much I could save by trading in my old phone >

We've got even more benefits you could enjoy

Free WiFi on your mobile at 3.5 million+ hotspots across the UK

Airports, cafes, restaurants, shops, the London Underground – get online on your mobile with free WiFi at over 3.5 million locations, courtesy of Virgin Media and The Cloud. And as WiFi doesn’t use your monthly mobile data, your data allowance will last longer.

Hello sunshine. Bye-bye EU roaming charges

With Roam Like Home, you can use your mobile plan’s inclusive texts, minutes and data wherever you go in the EU. Don’t have an allowance? No worries – you’ll still pay no more than back home (subject to our fair usage policy). Plus, we’ll cap your data roaming usage at £52.70 (including VAT), which means no nasty surprises in your bill.

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